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At The Animal Store, we want you to be completely satisfied with your purchase. If, for any reason, you are not entirely satisfied, we offer a simple and transparent return process.
You have 30 days from the date of delivery to return an item.
Returned items must be unused, in their original condition, and include the original packaging, tags, and all accessories.
Our customer support team will guide you through every step of the return process.
Restocking Fee: £0 – We do not charge any restocking fees.
Return Period: 30 days from the date of delivery.
Item Condition: Items must be unused, in their original condition, and returned with their original packaging, tags, and accessories.
Easy Returns: Our customer support team will assist you throughout the entire return process.
Restocking Fee: £0.
No return shipping costs will be charged to the customer. This applies if the item received is incorrect, damaged during shipping, or defective.
If you wish to return an item because you changed your mind (ordered the wrong product, the item no longer suits your needs, or you simply no longer want it), return shipping costs are the customer's responsibility. Original shipping charges are non-refundable.
Send an email to contact@the-animal-store.com including your order number and the reason for your return.
Carefully place the product back in its original packaging with all accessories, tags, and documentation.
Follow the return instructions provided by our customer support team once your return request has been approved.
Once your return has been received, we will inspect the item to ensure it meets our return requirements.
After your return has been approved, your refund will be issued to the original payment method used for your purchase. Depending on your financial institution, the refund may appear within 5 to 10 business days.
If you would like to exchange your item for a different size, color, or model, please contact us at contact@the-animal-store.com. Our team will be happy to help you find the best solution.
For hygiene and safety reasons, certain products cannot be returned. If an item is non-returnable, this will be clearly stated on the product page.
Visit our FAQ or contact our customer support team.
Store Name: The Animal Store
Company: MERKABA COMPANY LLC
Adress: 3 Falcon Rd, Guildford GU1 4JG, United Kingdom
Email: contact@the-animal-store.com
Phone: +44 20 7946 0528
Customer Support Hours: Monday to Friday: 09:00 AM – 05:00 PM
Response Time: We respond within 24 hours.
Visit our FAQ or contact our customer support team.